1. Shipping Policy

1.1 Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders are not shipped on Sundays or public holidays.

If there is a delay due to high order volume or stock issues, we will notify you via email or WhatsApp.

1.2 Shipping Time

Estimated delivery times:

Metro Cities: 3–5 business days
Non-Metro Cities: 4–7 business days
Remote Areas: 7–10 business days

Delivery times may vary due to courier delays, weather, festivals, or unforeseen issues.

1.3 Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.
Free shipping may apply during special offers or above a specific order value (if mentioned on website).

1.4 Order Tracking

Once your order is shipped, you will receive:

A tracking number
Courier name
Tracking link

You can track your order anytime until delivery.

1.5 Wrong Address / Failed Delivery

We are not responsible if:

The customer enters an incorrect address
The courier is unable to reach you
Delivery fails due to customer unavailability

Re-delivery charges may apply.

2. Refund Policy

We follow a transparent 7-day Refund & Return policy.

You may request a refund if:

You received a damaged, defective, or wrong product
Your package was tampered with
Product is unopened and in original condition

Refunds are not provided for:

Opened or used supplement packs
Dissatisfaction with taste, flavor, or results
Damage caused after delivery
Customer’s wrong purchase decision
Orders cancelled after dispatch

2.1 How to Request a Refund

To request a refund, email us at:

? support@awananutrition.com

Include:

Order Number
Product Photos/Videos
Reason for Refund
Unboxing Video (if available, helpful for damaged item claims)

Our team will review your request and update you within 1–2 working days.

2.2 Refund Processing Time

Once approved:

Refund will be issued to the original payment method
Processing may take 3–7 business days, depending on your bank or payment gateway

Shipping charges and COD fees (if any) are non-refundable, unless the mistake is on our end.

2.3 Return Shipping

If the return is due to our mistake (wrong or damaged item):

We will provide a free replacement OR
A full refund

If the return is due to customer reason:

The customer must ship the product back
Return shipping charges will not be reimbursed